Tag Archives: Weaver Street Market

Weaver Street Market GM Responds to Panzanella Closing Post

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A few days after my recent post on the decision to close Panzanella restaurant in Carrboro, I received the following reply from Weaver Street Market General Manager Ruffin Slater.  I have reproduced it below in full, without any editing, with his permission.

Dear Patrick,

Thanks for your email. I appreciate you sharing how much Panzanella has meant to you and your disappointment over the decision to close. The Weaver Street board creates the policies that govern the co-op’s direction and outcomes, but the final decision was my responsibility so I want to tell you more about the rationale and process.

Since the recession in late 2008, fewer community members have been eating at Panzanella. When Panzanella’s lease came up in 2010, we decided to renew for three additional years with the anticipation that the number of diners would rebound. In spite of our efforts, Panzanella has 25% fewer diners today than we did in 2008. In the meantime, expenses have gone up, including rent, utilities, salaries and health insurance. The combination of declining customers and rising expenses means that Panzanella has been incurring significant losses.

With Panzanella’s lease coming up at the end of this year, we needed to decide between two difficult options: closing, which would disappoint loyal customers and displace staff; or making a multi-year lease commitment, which would risk incurring continuing losses. In making this decision, I tried to weigh the interests of owners and employees as well as Weaver Street’s long-term goals.

I very much appreciate that there are many loyal customers like you for whom Panzanella means a great deal. As Panzanella is part of Weaver Street Market, we look at the restaurant with a holistic approach: is the business model sustainable and does it benefit the co-op as a whole to continue? When Weaver Street opened Panzanella it was one of the few restaurants featuring local food. Now there are many choices. While this is great for our town, it means that Panzanella doesn’t play the unique role that it once did.

Since we renewed our lease three years ago, Panzanella has been trying to attract more diners. Over this period, sales in each of our Weaver Street stores have gone up each year, while sales in the restaurant have continued to decline. The upswing in store sales after a difficult recession tells us that the stores fill a need with our owners and customers. In contrast, the decline in Panzanella sales tells us that the restaurant fills less of a need than it once did.

In an effort to keep Panzanella open, we could have slashed expenses. Panzanella has higher costs than most restaurants because it uses higher priced ingredients and offers benefits such as paid time off and health insurance. However, this approach would have compromised our food offering and created a second class of employee within our co-op. We could have tried a different concept or changed locations, but this would have required an even bigger investment and even more risk.

In an effort to keep Panzanella open, we could have continued to subsidize the losses with revenues from our stores. This kind of cross-subsidy makes sense if it helps to accomplish the co-op’s broader mission. However, subsidizing Panzanella precludes other potential uses for those resources. We receive a lot of feedback about ways Weaver Street should improve, such as making the food in our grocery stores more affordable or filling positions in the co-op that have gone unfilled since the recession. At some point, it doesn’t make sense to continue to postpone progress on these goals in order to keep Panzanella open

After weighing all the factors I made the difficult decision that the responsible choice was to close Panzanella. In order to develop a positive transition path for Panzanella employees, it was necessary to make a definitive decision about closing and to develop a clear timeline. This allows us to concentrate time and energy in placing staff in other positions within Weaver Street or making a smooth transition to a new job. We have started that process and I’m hopeful that it will have a positive outcome.

Thanks for taking the time to express your feelings about Panzanella. Panzanella has made a great contribution to building community and to growing the interest in local food. It has been a wonderful restaurant and it sad for it to close.

Sincerely, Ruffin

Ruffin Slater, General Manager
Weaver Street Market
437 Dimmocks Mill Road Suite 10
Hillsborough NC 27278
P. 919.241.1767
ruffin@weaverstreetmarket.coop

On Panzanella Closing and The Responsibility of Community-Owned Businesses

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Panzanella Restaurant

Panzanella Restaurant (photo by Flickr user Dread Pirate Jeff)

 

Late this afternoon, via social media linked to a News and Observer article, came the gut punch news that beloved local restaurant Panzanella is closing.  On a personal level, this is just very, very sad.  Since DW and I got married over a decade ago, we have celebrated all sorts of major life events, and perhaps most of them– graduations, birthdays, wedding anniversaries, rare visits from cherished friends, you name it – at Panzanella.  With such good food, valuable relationships with local farmers, brewers, and other food producers, not to mention what has always been consistently a warm and friendly staff– this is a big surprise that nobody saw coming.

The restaurant business is a very challenging one, with many promising places going under less than a year after opening.  But this is no ordinary restaurant- it is part of the Weaver Street Market Co-op, billed as “Carrboro’s Community-Owned Italian Eatery” on the website www.panzanella.coop.  With this ownership structure, one would think that instead of making a unilateral decision to close, presumably by the Board of the Weaver Street Market Co-Op, there would have been some consulting with the broad pool of owners (I’ve been a member for 12 years, and at least 8,000-10,000 others have joined since I did)  about their perceived value of keeping Panzanella open, and what financial or other resources were needed to keep the restaurant open in its current location, or to explore what other choices beyond “close the doors and lay people off” existed.

There are a whole host of questions that come to mind that might have led to a different result, including:

  • The news article talks about an increase in costs and a drop in sales. Did Carr Mill Mall raise the rent?  If not, what costs are driving the closure? Are the same cost challenges facing the co-op’s grocery operations?
  • Did WSM consider relocating Panzanella within Carrboro? There are supposedly spaces for dining at the new PTA Thrift store in either the current or second phase. Would that have been a place the restaurant could have relocated to?
  • What about shrinking Panzanella’s relatively large dining room?  If half of the dining area could be turned back over to Carr Mill Mall and rented to a retail store, would a smaller version of the restaurant with the same kitchen be able to survive?
  • There’s a mention that the restaurant made more sense when the bakery and offices shared space with the restaurant.  But the bakery and office functions are now mostly (I presume, someone correct me if I’m wrong) at the food house in Hillsborough. That’s either new rent or a new mortgage compared to the “everybody-crowded-into-the-back-of-Panzanella” scenario.  Why is the restaurant suddenly characterized as a drain on the bottom line but the relatively new food house is not?
  • If the cooking/back of house space is underutilized at Panzanella, was going bigger-say, STARTING a real full-service bakery– ever considered?  I think most WSM members, when pressed, will admit that despite the best efforts to get stuff from the ovens at the food house to Carrboro and Chapel Hill, the freshness of the baked goods has definitely declined a small but perceptible amount since the baking function left the Carrboro store.  Bread and Butter in Chapel Hill is nice but it’s hard to imagine it’s meeting that need alone when Durham has Scratch, Loaf, Ninth Street Bakery and Daisy Cakes all within close proximity to each other.
  • The Carrboro store just finished its big remodel.  Part of this outcome was supposed to be a 60-80% reduction in utility bills.  Were none of the savings from this ongoing operational cost improvement enough to transition Panzanella to a more sustainable business model?
  • Are we owners going to get a big dividend this year?  After this, the answer better be “NO.”  If Panzanella closed down and consumer-owners received a big dividend, and the retention of that dividend might have kept Panzanella open, then that would be a huge mistake.  Frankly, most of the long-term member base is used to non-existent to miniscule dividends per dollar spent at WSM cash registers.
  • Was this discussed at the September 9th Annual Meeting in any way?  I can’t imagine it was; it would have been big news then, too.  Why not?
  • The 2013 Annual report for WSM shows a 2.6% net profit for both 2012 and 2013 after a very lean year in 2011.  Sales growth is steady (see page 3), averaging about 8% over the last three years, and the report appropriately boasts about saving more profits and reducing debt and increasing equity for the co-op.  Finances for Panzanella are not broken out so it’s hard to understand how much any dynamics of operating Panzanella did or did not contribute to threatening these positive trends for Weaver Street Market.
  • The cafe at WSM is about to be renovated/expanded.  Could a smaller version of Panzanella be incorporated into the expanded cafe?
  • The Draft (?) Vision 2022 document posted by Geoff Gilson online dated May 17, 2012 lists 10 strategies to help WSM reach their 2022 goals.  (I feel compelled to say that I have no idea if this is an official document but it would be a very strange thing for anyone to take the time to fake) Strategy Number 3 is “Engage owners more fully.”  Sub-topics under this heading include “Communicate about the co-op and the larger industry,” “survey owners regularly” and “create store advisory groups.”  These are all good ideas- why weren’t any of them pursued in making this big decision?  If the restaurant was struggling, why not empanel a Panzanella advisory group from owners to help problem-solve?

Decisions and Values

I recognize that at a certain level, this was a decision about dollars and cents informed by values, and that businesses come and go or change how they do things all the time.  When Facebook changes their layout for the umpteenth time or undoes some other privacy setting, we all know:

  1. They didn’t ask our opinion and they aren’t going to
  2. They believe that their stockholders will benefit financially from this decision in some way

But the whole point of a co-operative business model is to cultivate a better version of capitalism than a single-bottom-line approach.  Weaver Street Market has been  trying to walk that talk for 25 years, with what I would describe as better than average success.  I appreciate that, and have spent money in their store on products I know I could pay a little bit less for elsewhere, even within walking distance- because I have trusted that the local community impact of the dollar I spend at WSM is better than paying less in cold numbers somewhere else.

The flip side of this deal is that consumer-owners and worker-owners have the right to expect more from WSM, especially when they use the phrase “Community-Owned” in their materials, over and over again. The core of WSM’s brand is that there is a “Values Conversation” between the owners and management, that it is a two-way conversation, and that it is ongoing.

With that in mind, I hereby put the list of questions above on the table for Weaver Street Market.  I also hope that if Weaver Street Market rises to the occasion and grapples publicly with these questions before the end of the year, that they do so starting from a posture of MAYBE THERE IS AN ALTERNATIVE TO CLOSING THE RESTAURANT, and if so, we should tell the owners what that is, even if it means sacrificing or delaying bring other priorities to fruition.  In doing so, WSM may find that those of us disappointed in this news may well reach the same conclusion that they made without us, or we may all find a third way forward that is neither a closing nor the apparently challenging status quo.

So Weaver Street Market leadership- care to comment?